"committed to providing the highest quality customer service"

   

Extra Features

Add any of these 10 amazing call features to your existing 0800, 0844, 0845 or local number - it just takes one phone call to Debbie or Laura on 0800 046 1688.

1 - Call Whisper - FREE 30 DAY TRIAL - you'll be invited to trial call whisper for free when you order your number(s) online

Call whisper is ideal for differentiating between business & personal calls or if you have multiple companies on the same site.

Call whisper comes with a free 30 day trial.

The way it works is like this…

When a customer dials your 0800, 0844, 0845 or local number we play you a short recorded message or "whisper" when you answer the phone.

Only you hear the "whisper" - the caller just hears the normal ringtone.

The whisper can be customised to say your business name or it can be as simple as just saying "0800 number".

Call whisper means that you will always be able to answer your business calls professionally in the right business name.

Let me give you a quick demo.

Imagine my business is called ABC Dog Grooming.

ABC Dog Grooming have an 0800 number which is pointed at this mobile phone.

When a mobile phone rings people don't know if it is a personal or business call unless they have call whisper. That means you might answer the phone with "hello" when a new customer is calling you. Not good for your professional image.

Phone rings

Phone is answered in speakerphone mode and the call whisper says "ABC Dog Grooming"

ABC Dog Grooming, how can I help?

It's Mrs Smythe – can you groom Fluffy again tomorrow please?

Certainly - I will see you and Fluffy at 3pm tomorrow. Goodbye.

Hangs up phone

You'll be invited to trial call whisper for free for 30 days when you order your number(s) online. If you want to add call whisper to an existing number you have with DBS just call us on the number at the top of the page Monday to Friday between 9am and 5.30pm.

…or you can chat to us free online by clicking on the box up here.

Call Whisper lets you know when your customers are dialling the 0800, 0844, 0845 or local number that you have with us. Please watch the video for a working demo.

Call Whisper makes sure you always answer your landline or mobile phone in your business name.

The two most common problems that Call Whisper solves are when:

  1. People have an 0800, 0844, 0845 or local number pointed to their mobile phone but don't know if the calls they get are business or personal.
  2. People have multiple companies on one site and aren't sure how to answer their phone.

The way it works is like this...
When a customer dials your 0800, 0844, 0845 or local number we play you a short recorded message or "whisper" when you answer the phone.

Only you hear the "whisper" - the caller just hears the normal ringing tone.

The whisper can be customised to say your business name or it can be as simple as just saying "0800 number".

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

Call us now on 0800 046 1688 to add "Call Whisper" to your account

Call Whisper samples

2 - Divert Calls on Busy or No Answer (DOBNA)

We can make sure that your business never misses another call with our "Divert on busy or no answer" service.

We work out a plan with you so that your calls are routed if you aren't there or your line is busy.

For example if a call goes to your landline but the line is busy it goes to the next number in your plan.

All you have to do is supply us with the numbers you want in your plan and we do the rest.

If you are away from the office you can still answer a call. Divert on busy or no answer (DOBNA) allows us to route calls to alternative numbers if you are not available. This makes your best customer feel happy that you are always available. All you need to do is supply us with your alternative contact details and we do the rest.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

Call us now on 0800 046 1688 to add "DOBNA"
to your account

3 - Greeting Message

When your customer calls they are greeted by a message such as:

"Thank you for calling ABC Services, your call is important to us"

…once the message has finished the call will be connected.

DBS telecoms will record a customised greeting for your business.

When your customer calls they are greeted by a recording such as  "Thank you for calling BUSINESS NAME, your call is important to us and will be answered shortly" once the message has finished the call will be connected. The greeting can be set to say whatever you would like.


Set up fee: £5 + VAT, Monthly rental: £5 + VAT

Call us now on 0800 046 1688 to add a
"Greeting Message" to your account

Greeting message samples

4 - "Press 1 For Sales" service

Most people are familiar with the auto attendant or "PRESS 1 for sales" service.

DBS telecoms records a customised welcome message such as "Thank you for calling abc services" followed by the options "Please Press 1 for sales, Press 2 for Accounts, Press 3 for Customer Service"

When people press the numbers, we can route the calls to specific numbers or if you just want this service to make your company look a little larger than you are, we can route them all to the same number.

Have a welcome message "Thank you for calling YOUR BUSINESS NAME" followed by the options "Please press 1 for sales, Press 2 for Accounts, Press 3 for Customer Service and press 0 for the main reception". When people press the numbers we can route the calls to specific numbers or if you just want this service to make you look bigger than you are, we can route them all to the same number.

Set up fee: £25 + VAT, Monthly rental: £10 + VAT
Discount for multiple numbers

Call us now on 0800 046 1688 to add the
"Press 1 For Sales" service to your account

"Press 1 For Sales" sample messages

5 - Voicemail

If you are busy on other calls or if want to take messages when your office is closed we can provide you with a personalised voicemail box.

DBS telecoms will record a personalised message for you.

And your voicemail recordings will be emailed to you.

We can also provide you with missed call alerts by email - if someone chooses not to leave you a message we will email their phone number to you so that you can call them back.

If you are busy on other calls or want to take messages when your office is closed we can provide you with a personalised voicemail box. You will have your own personalised message and the voicemail recordings will be emailed to you. We can also provide you with missed call alerts by email - if someone chooses not to leave you a message we will email their phone number to you so that you can call them back.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

Call us now on 0800 046 1688 to add the
"Voicemail" service to your account

Voicemail intro message samples

6 - Time of Day Routing

Time of day routing allows your calls to follow you.

You can have your calls routed to your office when you are open and to your mobile or voicemail when you are closed.

If you supply us with your opening times and where you want the calls routed, we do the rest.

You can choose to have your calls routed to your office when you are open and to your mobile or an out of hours voicemail when you are closed. If you supply us with your opening times and where you want the calls routed to out of hours we programme your number to follow you. This routing can be changed at any time if you change your opening times.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

Call us now on 0800 046 1688 to add the
"Time of Day Routing" service to your account

7 - Fax to Email Service

The DBS fax to email service means your faxes are sent to an email address rather than a fax machine, so they can be collected on your pc or even a smartphone.

The service is green and environmentally friendly as it cuts down on ink and paper.

Also, you can store all your faxes on a PC and delete any junk faxes without having to print them.

You can order the fax to email numbers here online.

Our Fax to Email Service is environmentally friendly as it cuts down on ink and paper usage.

Have all your faxes sent directly to an email address rather than a fax machine.

With our Fax to Email Service you can store all your faxes on a PC.

Delete the junk faxes you don’t want when they are on your computer screen without having to print them out.

We offer the fax email service for 0800, 0844, 0845 and local virtual numbers for 500 UK towns and cities.

Click on the links below for more details / costs and to order online:

The fax to email feature cannot be added to an existing dbs telecoms number that is used for voice - you would need to order another number in this case.

8 - Online Call Statistics

We can provide Online Call Statistics for the 0800, 0844, 0845 or local number that you have with dbs telecoms.

The stats include:

  • the person's number who called
  • the time of day of the call
  • the duration of the call
  • how quickly you the call was answered
  • if you missed any calls ...and much more

This Online Call Stats service is perfect for:

  • companies that use our 0800, 0844 , 0845 and local numbers for advertising and need to see the return on investment
  • multi-branch companies or franchisors that need to see the volume of calls and how well calls are dealt with

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

Call us now on 0800 046 1688 to add the
"Online Call Statistics" service to your account

9 - Call Queuing

Do you get more calls than you can deal with or is your line permanently engaged?

Our call queuing service stacks up to 50 calls trying to get through to you.

While they are waiting for you we play music, tell them what position they are in the queue and play comfort messages such as:

  • Your call is important to us and will be answered shortly
  • We are experiencing high demand
  • We'll answer your call as soon as possible
  • Answering calls in rotation
  • Agents are currently dealing with other calls

As soon as your phone becomes free we pass the next call to you in a split second.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

Call us now on 0800 046 1688 to add the
"Call Queuing" service to your account

Call Queuing "Comfort" message samples

10 - Call Recording (inbound calls)

We can record all calls received, a selection of calls received or you can choose when to start recording a call during a conversation. Most of our customers opt for the record all calls option. When we record a call we forward the recording to a pre set email address. The recording is sent to you as soon as the call finishes and you listen to the call through your computer.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

Call us now on 0800 046 1688 to add the
"Call Recording" service to your account

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Participating company in OTELO - the communications service ombudsman. OTELO are approved by Ofcom, the UK communications industry regulator.

DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP • Tel: 0800 046 1688 • Email: info@dbs-uk.co.uk