"committed to providing the highest quality customer service"

Extra Features

Add any of these 10 amazing call features to your existing 0800, 0844, 0845 or local number - it just takes one phone call to Michelle or Julie on 0800 046 1688.

1 - Call Whisper

Call Whisper lets you know what number your customers have called. This means you can answer your landline or mobile phone in the right way. For example, you advertise an 0800 number in the Yellow Pages. When a customer dials that 0800 number we play a short recorded message or “whisper” when you pick up the phone telling you it is a “call from Yellow Pages”. Ideal for differentiating between business & personal calls or if you have multiple companies on the same site.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

2 - Divert Calls on Busy or No Answer

If you are away from the office you can still answer a call. Divert on busy or no answer (DOBNA) allows us to route calls to alternative numbers if you are not available. This makes your best customer feel happy that you are always available. All you need to do is supply us with your alternative contact details for you and we do the rest.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

3 - Greeting message

When your customer calls they are greeted by a recording such as  “Thank you for calling BUSINESS NAME, your call is important to us and will be answered shortly” once the message has finished the call will be connected. The greeting can be set to say whatever you would like.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT

4 - IVR or Auto Attendant (the service that allows you to press 1 for sales etc)

Have a welcome message “Thank you for calling YOUR BUSINESS NAME” followed by the options “Please press 1 for sales, Press 2 for Accounts, Press 3 for Customer Service and press 0 for the main reception. When people press the numbers we can route the calls to specific numbers or if you just want this service to make you look bigger than you are, we can route them all to the same number.

Set up fee: £25 + VAT, Monthly rental: £10 + VAT
Discount for multiple numbers

5 - Voicemail

If you are busy on other calls or want to take messages when your office is closed we can provide you with a personalised voicemail box. You will have your own personalised message and the voicemail recordings will be emailed to you. We can also provide you with missed call alerts by email – if someone chooses not to leave you a message we will email their phone number to you so that you can call them back.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

6 - Time of Day Routing

You can choose to have your calls routed to your office when you are open and to your mobile or an out of hours voicemail when you are closed. If you supply us with your opening times and where you want the calls routed to out of hours we programme your number to follow you. This routing can be changed at any time if you change your opening times.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

7 - Online Call Statistics

We provide you with the person’s number who called you, the time of the call, the duration, how quickly you answered the call, if you missed any calls and much more. This service is perfect for the company who has advertised an 0800 or 0845 number with someone like Yellow Pages and would like to know if they are getting a good return on their investment.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

8 - Call Queuing

Do you get more calls than you can deal with or is your line permanently engaged? Our call queuing service stacks up to 50 calls trying to get through to you. While they are waiting for you we play music, tell them what position they are in the queue and play comfort messages such as “Your call is important to us”. As soon as your phone becomes free we pass the next call to you in a split second.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

9 - Call Recording (inbound calls)

We can record all calls received, a selection of calls received or you can choose when to start recording a call during a conversation. Most of our customers opt for the record all calls option. When we record a call we forward the recording to a pre set email address. The recording is sent to you as soon as the call finishes and you listen to the call through your computer.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

10 - Call Recording for outbound calls

If you need to record a call that you are making this is the perfect solution. When you finish your call you will be automatically emailed the call recording. This service is ideal if you have a dispute with someone and wish to store the call information.

Set up fee: £5 + VAT, Monthly rental: £5 + VAT
Discount for multiple numbers

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DBS, 53 High Street, Navenby, Lincoln LN5 0DZ • Tel: 0800 046 1688 • Fax: 0800 988 8367 • Email: info@dbs-uk.co.uk • Skype: dbs.skype